My husband sacrificed his first vacation day and night because he cared. A stranger is taking over his weekly LTL run through Canada’s Alberta and BC provinces this week while he takes a short vacation. But, upon reaching the shipping dock, Forrest discovered that, instead of the usual load he’s been getting the last couple of weeks, it was one of those “loads from Hell.” The load topped the weight limits, and even getting it loaded right took hours with the forklift driver so the rear axles weren’t overweight. Then, even with the load shifted as far forward as possible, the rear axles are maxed. And, of course, the run includes just about every tricky, nasty receiver on the list of possible delivery locations. It was the kind of run that Forrest says can push him to the limits. And, so, he worried. For the driver taking it, a driver who’s never done this run, or even one like it, a driver who has about one year of driving experience and has never driven a heavy haul.
So Forrest sat down with the driver, and they went through all the problem areas–all afternoon, five hours worth. Then, because the driver’s GPS doesn’t do Canada well, at all, and he wouldn’t use Forrest’s because he didn’t understand how to use it, Forrest came home and spent all night till 5:45AM this morning typing out explicit directions and reminders of ‘how to’ so this guy had a reference sheet on where to go, how to best get there, what problems to expect, and how to negotiate all the very nasty potential problems as well as regular, legacy problems at each receiver.
Caring about a stranger–I wish all of us did that…for everyone.
Thank you, Forrest.